Cancellation & replacement
Because every candle is handmade to order, we offer replacements for problems in transit rather than returns.
Cancellation
- You can cancel free of charge until we start making your order — message us on WhatsApp with your order reference.
- Once production has started, the advance is non-refundable because the candles are made for you.
- Customised orders (names, logos, special colours or fragrances) cannot be cancelled after design approval.
Replacement for damage in transit
- Raise a replacement ticket on our website within 48 hours of delivery, with your order reference and mobile number.
- Please record an unboxing video and share the link or send it on WhatsApp — it helps us process claims quickly.
- Broken, damaged, melted-in-transit, wrong or missing items are replaced free of charge (including shipping). Where a replacement is not possible, we refund the value of the affected items to your original UPI account within 7 working days.
Not covered
- Small variations in colour, size and finish — every piece is handmade.
- Damage after delivery, including from heat, sunlight or improper burning.
- Change of mind after the candles are made.
Last updated 11 October 2026.